Leadership Qualities

I recently googled “characteristics of a good leader.” Some of the results seemed to be from the the previous century:  strong authority, top-down decision making approach, clear vision, and strong communication. I won’t argue with clear vision or strong...

4 Steps to Better Communication

Solving Communication Problems During my first visit with a new client, Doug, the VP of Engineering said, “Don, if we don’t get a handle on quality, it’s going to kill us. For every story we released into production, there was a new defect logged.” I often find that...