Congruent Change

Leadership Qualities

by | May 20, 2025 | Problem Solving Leadership

I recently googled “characteristics of a good leader.” Some of the results seemed to be from the the previous century:  strong authority, top-down decision making approach, clear vision, and strong communication. I won’t argue with clear vision or strong...

Born or Made?

by | Apr 18, 2025 | blog post, Problem Solving Leadership

In the 1840s Thomas Carlyle gave a series of lectures that were later published as a book. His premise was that leaders are born with innate and unteachable traits. Leadership is the purview of a few very special people. Carlyle’s 19th century theory lives on, in...

4 Steps to Better Communication

by | Mar 13, 2025 | Problem Solving Leadership

Solving Communication Problems During my first visit with a new client, Doug, the VP of Engineering said, “Don, if we don’t get a handle on quality, it’s going to kill us. For every story we released into production, there was a new defect logged.” I often find that...