Born or Made?

In the 1840s Thomas Carlyle gave a series of lectures that were later published as a book. His premise was that leaders are born with innate and unteachable traits. Leadership is the purview of a few very special people. Carlyle’s 19th century theory lives on, in...

4 Steps to Better Communication

Solving Communication Problems During my first visit with a new client, Doug, the VP of Engineering said, “Don, if we don’t get a handle on quality, it’s going to kill us. For every story we released into production, there was a new defect logged.” I often find that...

Mess or Problem?

Most of us in the software field are problem solvers. When we face a problem, we try to solve it. But some problems are vexatious—they don’t stay fixed. In that case you may be facing many problems that are all tangled together—a mess. The Zeroth Rule of Problem...